Please check your order carefully immediately after it has been delivered, you must advise us of any damages by 2.00pm on the next working day following delivery. You must advise us of any wrong items and short delivered items within 2 working days of receiving your order.
To ensure we deal with your query quickly, Please notify us by telephone (Monday to Friday 9:00am – 5.00pm) on +44 (0)1934 740305 or email sales@polyvine.co.uk.
Please make sure you quote your full order reference number.The delivery note will be in your email inbox.
Please keep all your packaging in case we need to arrange for collection.
We will replace any goods not fit for purpose, so please make sure you check the items you have ordered within a reasonable time of receiving them. We generally require these goods to be returned to us for investigation.
All of our products will perform as directed in accordance with the instructions. However, we do not accept responsibility for application and conditions, as we cannot control the conditions under which products we supply are used or applied. This does not affect your statutory rights. Refunds Goods will be refunded if they are returned to us unused, and in their original condition, including packaging, within 7 days from receiving your delivery. Customers must make their own arrangements for returning any goods.
Goods will be refunded if they are returned to us unused, and in their original condition, including packaging, within 7 days from receiving your delivery. Customers must make their own arrangements for returning any goods. Please note that you will be responsible for the costs of returning any goods to us unless we delivered the item to you in error, or the item is not fit for purpose.
You should ensure that items are properly packaged and insured against loss and damage before returning them to the address shown on your delivery note, together with a copy of your invoice and a short note explaining that you would like a refund. For your protection, we recommend that you use a recorded-delivery service. We cannot accept any responsibility for items which are lost, or damaged before arrival at our premises. Please note that we try to discourage customers from returning liquid products – unless they are properly packaged for transit, they generally arrive damaged, which prevents us from refunding the cost of these items. If your return is at no fault of Polyvine’s, there will be a 10% re-stocking charge.
Customers should telephone +44 (0)1934 740305 or email sales@polyvine.co.uk in good time if they wish to cancel their order. Orders generally leave our warehouse after 15:00 every working day, and you will be sent an email confirming dispatch of your order. Unfortunately once goods have left our warehouse it is not possible for us to stop them from being delivered, and it therefore becomes the customer’s responsibility to return them to us (see ‘Refunds’ above).
Polyvine products are stocked at all good decorators’ merchants across the UK. Search our directory to find your nearest stockist.
